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Ventnor Medical Practice

3 Albert Street
Ventnor
Isle of Wight
PO38 1EZ

Telephone: 01983 857288

Out of Hours: 111

Opening Times

Monday	8:30am to 1:00pm and 2:00pm to 5:00pm
Tuesday	8:30am to 1:00pm and 2:00pm to 5:00pm
Wednesday	8:30am to 1:00pm and 2:00pm to 5:00pm
Thursday	8:30am to 1:00pm and 2:00pm to 5:00pm
Friday	8:30am to 1:00pm and 2:00pm to 5:00pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Physical accessibility

Both of the Practice’s buildings on Albert Street are accessible to wheelchair users via the Albert Street entrances. Ventnor Medical Centre has shallow steps at the rear entrance so isn’t easily accessible to wheelchairs.

Patients arriving by Car

Acute Hub (formerly Grove House Surgery) has two designated parking spaces for people with disabilities. Ventnor Medical Centre has a small car park that often doesn’t have space for patient’s vehicles, there are parking spaces in front of the surgery that can be used by patients.

How to make a complaint

We are very happy to receive constructive comments and suggestions for improving our service to patients. Similarly, if you have a complaint about any aspect of the services we provide, please write to the Practice Manager or email:

hiowicb-hsi.ventnormp@nhs.net.

If you do make a complaint, we will acknowledge this in writing within 3 working days and will endeavour to provide you with full details of our investigation and conclusions within 28 working days from the date your complaint was received. It may take longer to provide you with a final response if more information or investigation is needed. If you do not feel that we have dealt with your complaint to your satisfaction we will direct, you to the appropriate authority to help you.