Appointments

Please note that when booking appointments you will be asked to give a brief description of the reason you wish to have an appointment. You are asked for this information so that you can be directed towards the most appropriate service which could include advance or urgent appointments with a GP, Advanced Practitioner, Practice Nurse or Health Care assistant. A telephone call from the GP may be appropriate or a visit to see your local pharmacist.

Services are also available via our website to consult with a GP via the e-consult service. Our online service, for which you will need to sign up at the surgery, allows access your own medical record for the purpose of reordering regular prescriptions and to book appointments, subject to availability.

Advance / routine appointments with doctors are offered at Ventnor Medical Centre between the hours of 9AM and 5:30PM.

Appointments are generally only offered Monday to Friday and the practice does not open on bank holidays.

Ventnor Medical Practice has access to Extended Access routine GP appointments available on some Saturdays, approximately once each month. The appointments are likely to be at other local surgeries including at Niton and Sandown practices and will be with a duty GP. If this would assist you to see a GP enquire with the admin team who should be able to advise when the next available session is being held and where.

Routine appointments for Nurses may be booked up to 4 weeks in advance and could be at either Ventnor Medical Centre or Grove House Surgery so please note which of the two sites your appointment is being offered.

Please inform the surgery if you cannot keep an appointment – so that somebody else can be seen instead.

Please ask if you would like a Chaperone present if you are having an intimate examination (a procedure involving your breast, genitalia or rectum).

Home Visits (Telephone the practice during open hours as early as possible)

Requests for non-urgent visits should be received at the surgery before 11.00am.

The receptionist will ask the reason for the visit and a GP is likely to call back. Many visits are carried out by the practice Advance Nurse Practictioner, when deemed appropriate by the GP, generally between the hours of 12:30 pm and 2:30 pm.

If at all possible try to attend the surgery, as you will be seen more quickly than if the GP visits your home. Non-urgent visits requested after 11.00am will be appointed for the following day.

If you need help with interpreting or translation, please let us know as you make the appointment.  You can arrange for a friend or relative to accompany you.  Alternatively we offer a translation service, but we will need at least 24-hours’ notice to book an interpreter.

It is important to be as frank and open as you can.  You may find it helpful to prepare some notes to bring with you to discuss during your appointment.  Taking phone calls during an appointment is wasting your GP’s time – please either decline the call or explain you will call them back.

Same-Day Appointments (booked on the day): If you, or your Doctor feel your problem is urgent, you will be offered a same-day appointment. On busy days, you may be offered a telephone call with a Doctor or Advanced Nurse Practitioner to establish the urgency of your medical need.

Telephone Consultation: The Doctor will ring you on the telephone number you have given. If you are only available on a mobile phone, please remember to have it switched on and ensure you are in a location with good reception.

Telephone calls from the doctor will generally be made in response to patient enquiries made on the same day. Requests for routine calls need to be made by 11AM, emergency / urgent requests for calls with a doctor can be made at any time during the working day 8AM till 6:30PM.

The NHS 111 emergency telephone consultation service is also available.